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Hearne Hardwoods Inc. Policies 2012

Please refer to the following information before placing your order. We strive for happy customers so if you have any further questions feel free to contact us at anytime. Scroll down or select from the following catergories:

Order Information:

Orders are normally filled within three to five business days. However some unusual and custom requests may require special attention, which may take additional time. Finished products, such as flooring, because they are custom made, will take 3 to 4 weeks. We have a $300 minimum purchase order for mail order but no minimum for walk-in customers. If you are ordering from us for the first time you may want to visit our how to place a order section of our website.


To place an order-

Call 1.888.814.0007 or send an e-mail to [email protected]

Payment Methods:

We accept Visa, MasterCard, Discover, American Express, Personal Checks, Money Orders, Wire Transfers and Cash.

Terms, Conditions & Returns:

All prices are per board foot, for rough cut material, unless otherwise noted (Burls and Wood Turning blocks are sold by the pound, veneer and hardwood flooring by the square foot and some boards are priced per board). All boards are sold as is and will not be cut unless the customer is buying the entire board. FOB Oxford, PA. All merchandise must be paid for at time of purchase or shipment unless other arrangements have been made.

We except returns on all orders, except MILLED LUMBER, CUT PRODUCTS or products otherwise specified (such as hardwood flooring) within 30 days after material has been shipped with our ARN authorization. Shipping charges will not be refunded. We will pay for the return shipping upon our ARN authoriziation. Returned orders will either be refunded or the customer may have the option of an exchange or a company credit. All returned or cancelled orders will be charged a 15% restocking fee for the total amount of the invoice. (NO EXEMPTIONS). Please be clear of this before ordering.

 

Also note the following:

  • Returns or exchanges: may be permitted for unmilled lumber within 30 days of purchase with our ARN authorization.
  • Restocking Fee: There will be a 15% restocking fee on any processed order that is cancelled.
  • Deposits: A 50% deposit is required on all special orders, and to reserve kiln dried or air-dried inventory.
  • Discounts: Discounts may apply for senior citizens, students and groups.
  • Please inspect the material before milling. There will be no exchanges or refunds for milled lumber!

 

Shipping:

All orders will be shipped UPS, UPS Freight, Estes, ABF, Roadway, Old Dominion or the customer can arrange shipping.


UPS - all packages must weigh less than 70 pounds and have overall dimensions of less than 130 inches (add the length in inches to the girth in inches). All normal UPS shipment methods can be applied to your lumber order.

ABF / Estes/Roadway/ Old Dominion/UPS Freight -  These companies are tractor-trailer based and can ship any size order anywhere in the Continental United States and Canada. In most cases small orders are impractical to ship this way since there are relatively high minimum charges covering the first 250 lbs. Surcharges are usually applied on shipments that are longer than 12 ft. and for deliveries to residential areas. Customers east of the Mississippi River can expect a 2-3 day delivery time while west coast customers should allow 7-10 days.

International Orders: We do ship internationally using UPS and other carriers, but please call to discuss options.

 

For more information about shipping click here!

 

Waste Factor and Cut Lists

After determining the exact footage necessary for your project it is necessary to calculate a waste factor (additional to the exact footage needed). This extra footage will cover fall off that comes with most projects. Your waste factor will depend on a number of variables including: wood species, project cut lists, wood available and color and grain matching. Our lumber is sold in the rough so boards will not be the exact sizes listed on cut lists. Most projects will require a 30% waste factor but some exotic woods can have waste factors of a 100% - this will vary depending on the above variables. For typical waste factors, per species, please refer to the guide below. More information about each species can be found in our wood encyclopedia.

 

Mahogany, Sapele, Spanish Cedar and most African & South American Woods and Clear grades: Add 20% to your exact footage.

Red Oak, White Oak, Poplar, Ash, Birch, Pine, Sassafras, and Maple: Add 25% to your exact footage.

Cherry: Add 35%-75% to your exact footage, depending on project needs and ability to use sapwood.

Walnut and Butternut: Add 50% to your exact footage.

European Hardwoods and Flitch material: Add at least 50% and sometimes up to a 100%.

Figured Lumbers: Waste factors vary according to how exact you need to match figure patterns.

 

Glossary

For more information about wood terminology and how the wood is graded visit our Glossary!

 

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